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Privacy policy

Last updated: July 18, 2026

MakeQueue is a production-planning app for Shopify merchants. This policy explains what the app processes, why it processes it, and how that data is protected.

Data we process

MakeQueue processes the merchant's Shopify store domain and identifiers, the app installation session, and the minimum order data needed to build a production queue: order ID and display number, order timestamps, line-item and variant IDs, SKU, product title, quantity, cancellation state, and fulfillment state.

MakeQueue does not request or store customer names, postal addresses, email addresses, phone numbers, payment data, or order notes.

How we use data

We use this data only to import open production work, calculate promised and scheduled dates, show capacity and risk, preserve merchant-configured task status, support the app, prevent duplicate webhook processing, and meet legal obligations.

Sharing and service providers

Data is exchanged with Shopify to provide the service and may be processed by the infrastructure provider used to host the app and database. We do not sell customer data or use it for advertising.

Retention and deletion

Active production records are retained while needed by the installed merchant. Cancelled, fulfilled, or removed production records are deleted after 30 days. Pending customer-data-request exports remain visible and are marked overdue after 30 days; downloaded exports are deleted after 30 days from the original request. Webhook and synchronization audit records are deleted after 90 days. Shopify customer-redaction webhooks remove related order-production records, and Shopify shop-redaction webhooks remove the merchant's app data after uninstall.

Customer data requests

When Shopify sends a mandatory customer data request, MakeQueue prepares a merchant-downloadable JSON export containing only production data linked to the order IDs supplied by Shopify. A later redaction request removes that order data and only the prior exports linked to those orders. A minimal order-ID tombstone prevents delayed events from recreating redacted records.

Security

MakeQueue uses Shopify-managed app authentication, validates signed webhook deliveries, separates every database operation by shop, encrypts traffic in transit, and requires production storage and backups to be encrypted at rest. Access to production systems must be restricted to authorized operators.

Your choices

Merchants can uninstall MakeQueue at any time. Privacy requests concerning Shopify customer data should first be submitted through the merchant, which allows Shopify's mandatory privacy workflow to identify the relevant order records.

Contact

For privacy questions, contact 348442987@qq.com.